Refund policy

Damages and issues
Please inspect your flowers upon reception and contact us immediately if they are defective, damaged so that we can evaluate the issue and make it right.

Returns and exchanges
Because our flowers and plants are fresh and perishable, we are unable to offer refunds or accept returns. We take great care to ensure every bouquet and product is beautiful and healthy. If you have any concerns or questions about your order, please don’t hesitate to reach out — we’re here to help!

Refunds
Since our flowers and plants are fresh and perishable, refunds or returns are generally not available. However, if you receive an order with defects or issues, please contact us promptly, we’re committed to making it right! Please reach out with any concerns through email  at emberandbloomflower@gmail.com